Real-world results
Explore how brands in beauty, personal care, and apparel rely on Percepto to identified top issues and affected products in days, not months.
Beauty brand
A DTC beauty label missed a nail-glue defect hidden across tickets, reviews, and orders; proving it took three months. Percepto now unifies every signal and flags spikes within days, replacing spreadsheets and gut-feel with instant, data-backed alerts.
“That’s exactly the kind of problem we can only uncover by analyzing a lot of data, and Percepto now does it for us, effortlessly.”
Personal care brand
Multiple SKUs masked pump and scent issues, leaving CX with anecdotes and Ops with doubts. Percepto merged all feedback, rolled up variants, and surfaced statistically significant spikes, shrinking investigation from weeks to days and enabling recall-saving action.
“Once Percepto showed the pump failure rate across **all four SKUs**, Ops green-lit a supplier recall within 48 hours.”
Apparel brand
Color-bleed complaints and 4XL size requests were scattered across four tools, taking hours to chase. Percepto ingests tickets, reviews, returns, and surveys into one search, cutting discovery to seconds and letting Product fix issues before they hit social.
“With Percepto I typed ‘4XL’ once and had every mention in under a minute.”