Unify Your CX Data and Drive Actionable Product Insights
Discover hidden product quality issues early - from smells and skin reactions to packaging defects - before they hurt customer trust or retention.
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Common Product QA Challenges
Scattered Product Feedback
Your product-related feedback is buried across support tickets, reviews, returns, and surveys. Without connecting it to specific SKUs, critical quality issues go unnoticed until it's too late.
Messy or Generic Tagging
Support tags like "Issue" or "Other" don't help identify real product flaws. Inconsistent or vague tagging makes it hard to track recurring quality problems across variants and batches.
Time-Consuming Analysis
Eliminate the need for manual QA digging. Instantly generate clear summaries and reports that highlight emerging product concerns - ready for product, ops, or supplier review.
Shallow Product Insights
Traditional CX dashboards focus on shipping or support - not the product itself. You miss early warnings about real issues that affect your product's reputation and retention.
Percepto - Your Unified Product QA Solution
Unified Product Data
Bring together feedback from Shopify, Gorgias, Okendo, Loop Returns, and more - all tied to specific products and variants. Identify product-related issues across support, reviews, and returns in one place.
Accurate Data Classification
Automatically classify product-related complaints - from allergic reactions to packaging flaws - using tags and sub-tags fine-tuned for product QA. Track recurring patterns and spot anomalies before they spread.
Save Time
Eliminate the need for manual QA digging. Instantly generate clear summaries and reports that highlight emerging product concerns - ready for product, ops, or supplier review.
Actionable Insights
Get weekly alerts and digestible QA reports that surface product defects, formulation issues, or usage problems - so your team can act early and confidently.